Return Eligibility
We support 30-day hassle-free returns and refunds for all products. If you are not satisfied with our skincare and haircare products for any reason, or the products have quality problems, you can apply for a return within 30 calendar days from the date of receiving the order.
To be eligible for a return, the product must be in unused, unopened, and original packaging condition, with complete product accessories and labels. We also accept returns of slightly opened products that cause skin discomfort due to personal skin suitability problems.
Non-Returnable Situations
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Products damaged due to personal misuse, improper storage, or secondary artificial damage;
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Returns applied beyond the 30-day return window;
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Free samples, promotional gifts, and bundled free products.
Refund Process
1. Contact our customer service team via email or online support to submit a return application, and provide your order number and product related pictures;
2. Our team will review your application within 1–2 business days and send you a return instruction;
3. After we receive and verify your returned package, we will initiate a full refund to your original payment channel;
4. The refund will arrive in your account within 3–7 business days, depending on the processing speed of your payment platform.
Partial Refund & Exchange
We support partial refunds for individual products in the order. Product exchange services are also available for quality problem products. For orders with free shipping and promotional discounts, the refund amount will be calculated according to the actual payment amount.
