General Shipping Information
We provide 100% free worldwide shipping for all orders with no minimum purchase required. Our shipping service covers the United States and all global regions, aiming to deliver premium barrier-repair skincare and haircare products to every customer safely and quickly.
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends, U.S. federal holidays, or peak promotion seasons will be processed on the next working day. We strictly inspect every product before packaging to ensure intact product condition and complete accessories.
Shipping Time
Please note that shipping time is an estimated reference, which may be slightly delayed due to customs inspection, extreme weather, peak logistics seasons, and other uncontrollable factors.
Shipping Scope & Restrictions
We ship to most countries and regions worldwide. Customers are responsible for confirming whether local customs allow the import of skincare and cosmetic products. Any local import duties, taxes, or customs clearance fees incurred by international orders shall be borne by customers.
Order Tracking
Once your order is shipped, we will send a tracking number and shipping confirmation email to your registered mailbox. You can check the real-time logistics status through the tracking link.
Lost or Damaged Packages
If your package is lost, severely delayed, or the product is damaged during transportation, please contact our customer service team within 7 days after receiving the package. We will verify the situation and provide reshipment or compensation solutions for eligible orders.
